1betjili Privacy Policy

This privacy policy applies to users of the 1betjili platform. When you register, log in, or use any service on 1betjili, you voluntarily provide certain information, and some information is generated automatically through normal browsing. This document clearly sets out our position and commitment regarding the collection, storage, use, and protection of all such information. Reading this policy together with our Terms and Conditions will give you a complete understanding of the platform's overall legal framework.

1betjili collects user information in two ways — information you provide directly and information generated automatically.

1.1 Information You Provide

We store information you provide directly during registration and identity verification:

• Full name, date of birth, and verification details related to your national identity card.
• Mobile number and email address — for account communication.
• Payment method details used during deposits and withdrawals — such as your bKash, Nagad, or Rocket number.
• Messages and attachments you send when contacting customer support.

1.2 Automatically Generated Information

When you use our platform, certain information is generated automatically through technology:

• IP address, device type, operating system, and browser details.
• Login time and approximate location-based data.
• Navigation patterns on the platform, page visit history, and betting session data.
• Information collected through cookies or similar tracking technology.

1betjili uses collected information only for specific and legitimate purposes. Misuse or excessive use of data is against our policy.

• Creating, managing, and securing your account.
• Processing deposits, withdrawals, and other financial transactions.
• Applying eligible bonuses and promotional offers to your account correctly.
• Resolving your issues through 24/7 customer support.
• Preventing fraud, money laundering, and other illegal activities.
• Technical improvement of the platform and enhancement of service quality.
• Providing a customised experience based on your preferences.

As part of ensuring responsible gaming, we may analyse your betting behaviour — the purpose is to identify problematic gaming patterns and provide you with necessary support. Detailed guidance on this is available on our Responsible Gaming page.

1betjili does not sell your personal information to any third party, nor does it rent it out for commercial purposes. However, information may be shared in the following limited circumstances:

3.1 Service Provider Partners

We use trusted third-party service providers for payment processing, identity verification, technical support, or data analysis. All such partners operate under strict confidentiality agreements and may only use the information received for the specific task assigned.

3.2 Legal Obligations

We may be required to disclose information in response to applicable law or a lawful request from a regulatory authority. In such cases, only the specific information requested is provided.

3.3 Fraud Prevention

Limited information may be shared with industry-standard security organisations to identify suspicious activity or fraud. Personal identity will not be disclosed in such cases.

The 1betjili platform uses cookies and similar technologies to improve your browsing experience and ensure the platform functions correctly.

4.1 Types of Cookies

• Essential Cookies: These are necessary to maintain login sessions and ensure security. Without them, the platform will not function properly.
• Functional Cookies: These store your language preference, theme settings, and other personalised choices.
• Analytics Cookies: These help us understand which parts of the platform are used the most — this information is used to improve the service.

4.2 Cookie Control

You can block or delete cookies other than essential cookies from your browser settings. However, disabling essential cookies may cause issues with login and transaction-related services.

The security of your information is the highest priority for 1betjili. We keep data secure through industry-standard technical and organisational measures.

5.1 Security Measures

• SSL encryption — all data exchanged between your browser and our servers is encrypted.
• Stored database encryption — especially for sensitive information.
• Two-factor authentication (OTP) — for login and withdrawal approval.
• Regular security audits and risk assessments.
• Data access restricted to authorised staff only.

5.2 Data Retention Period

We retain your information for as long as your account remains active. Even after account closure, financial transaction records are kept for a defined period as required by law. After that, data is securely deleted or anonymised.

1betjili believes every user should have control over their own personal information. You can exercise the rights listed below through our customer support:

• Access: You can request a copy of the information we hold about you.
• Correction: You can request correction of incorrect or outdated information.
• Deletion: In certain circumstances you can request deletion of your information — however, some data may need to be retained due to legal obligations.
• Objection to Processing: You can object to your information being used for specific purposes.
• Portability: You can request a copy of your information in a structured format.
• Opt Out of Marketing: You can unsubscribe from promotional communications at any time.

To exercise these rights, contact us via live chat or email. We typically respond to requests within 30 days.

1betjili is an adults-only platform. Persons under the age of 21 are strictly prohibited from registering and using the service. We do not intentionally collect any personal information from minors.

Age verification steps are taken at the time of registration. If for any reason information belonging to a minor is found in our system, it will be deleted immediately upon discovery and the associated account will be closed.

If you believe a member of your family is using this platform, please contact us without delay.

This privacy policy may be updated from time to time due to changes in platform services, technological developments, or legal requirements. For any significant change, we will:

• Update the "Last updated" date at the top of the policy.
• Display a notice on the platform.
• For significant changes, notify you by email or mobile message to your registered contact.

Continued use of the platform after any changes will be taken as acceptance of the updated policy. We therefore recommend checking this page regularly. You can also visit our FAQ section for answers to general questions.

For any questions or concerns about the privacy policy, or to exercise your rights, contact the 1betjili customer support team through the channels below. We are able to assist in both Bengali and English.

We typically respond to all email requests within 24 to 48 hours. For urgent matters, live chat is the fastest option.